Code of Practice / Terms and Conditions

Code of Practice for Approved Driving Instructors

The DSA and the driving instruction industry place great emphasis on professional standards and business ethics. The code of practice has been agreed between DSA and the main bodies representing ADIs; it is a framework within which all instructors should operate.

Personal Conduct

The instructor will at all times behave in a professional manner towards clients

Clients will be treated with respect and consideration.

The instructor will try to avoid physical contact with a client except in an emergency or in the normal course of greeting.

Whilst reserving the right to decide against giving tuition, the instructor will not act in any way which contravenes legislation or discrimination.

Business Dealings

The instructor will safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and will make the details available to the client on request.

The instructor on or before the first lesson should provide clients with a written copy of his/her terms of business to include:
- legal identity of the school/instructor with full address and telephone number at which the instructor or his/her representative can be contacted
- the price and duration of lessons
- the price and conditions for use of a driving school car for the practical driving test.
- the terms under which cancellation by either party may take place
- procedure for complaints.

The instructor should check a client's entitlement to drive the vehicle and his or her ability to read a number plate at the statutory distance on the first lesson. When presenting a client for the practical driving test the instructor should ensure that the client has all the necessary documentation to enable the client to take the test and that the vehicle is roadworthy.

Instructors will advise clients when to apply for their theory and practical driving tests, taking into account local waiting times and forecast of clients' potential for achieving the driving test pass standard. The instructor will not cancel or re-arrange a driving test without the client's agreement. In the event of the instructor's decision to withhold the use of the school car for the driving test, sufficient notice should be given to the client to avoid loss of the DSA test fee.

The instructor should at all times, to the best of his or her ability, endeavour to teach the client correct driving skills according to DSA's recommended syllabus.

Advertising

The advertising of driving tuition shall be honest; claims made shall be capable of verification and comply with codes of practice set down by the Advertising Standards Authority.

Advertising that refers to clients' pass rates should not be open to misinterpretation and the basis on which the calculation is made should be made clear.

Conciliation

Complaints by clients should be made in the first instance to the driving instructor/driving school/ contractor following the complaints procedure issued.

Failing agreement or settlement of a dispute, reference may be made to the DSA's Registrar of Approved Driving Instructors who will consider the matter and advise accordingly.

Should the Registrar not be able to settle the dispute he or she may set up a panel, with representatives from the ADI industry, to consider the matter further or advise that the matter should be referred to the courts or other statutory body to be determined. 

Terms and Conditions

Lessons will be for a minimum period of one hour if for any reason the instructor is running late she will make a concerted effort to inform the pupil of her estimated time of arrival. If the delay is greater than 15 minutes this time will be held to credit either on the day or on the next suitable lesson.

For the benefit of all our pupils, we ask that you give us as much notice as possible if you think you will need to cancel or reschedule an appointment. We block out our schedule for you and need several days to be able to fill that open appointment.

We require 48 hours for cancellation or rescheduling of an appointment. Regretfully, you will be charged for any missed or cancelled appointment, if less than 48 hours notice is given. Thank you for your understanding.

Any cheques that are refused by the bank will be subject to an admin charge of £10.00 .

Driving lessons will be conducted on a one to one basis.

The use of a drivin4u vehicle will be refused for practical test if the instructors advice is not followed.

On the day of the practical test a 1 hour lesson (2 hours if necessary) must be booked plus 1 hour for the test itself.

I will abide by the Code of practice and any complaint or dispute will be conducted under those guide lines.

On the lesson prior to the test both the instructor and student will satisfy themselves that the vehicle is in a road worthy/legal condition. In the event of any failure during the test drivin4u will not be held liable.

We reserve the right to change or alter any of the terms and conditions without notice, but will endeavour to inform pupils of any changes as soon as possible.